9111222818Who are we? How are we different from others?
JewelNidhi is owned and operated by Sri Balaji Jewellery Mart,Tirupati, the spiritual capital of Andhra Pradesh, India. JewelNidhi is power driven by the enormous industry experience of 40 plus years of Sri Balaji Jewellery Mart. Exemplary jewelry designs with wide range of choices at affordable prices and joyful online shopping experience make JewelNidhi unique from others.
Where is our jewelry made?
All jewelry accessible in JewelNidhi.com is made through our network of craftsmen across India, while we source diamonds and gemstones from across the globe.
Is it secure to buy gold online at JewelNidhi.com?
100% Yes! Our website is designed with all security features in order to prevent any unauthorized access or disclosure and misuse of information. The collected personal information of the customers will be apprehended securely in accordance with our internal security policy and the law. Moreover, all sensitive/credit information of the customers is encrypted via Secure Socket Layer (SSL) technology.
Does JewelNidhi have a catalog?
Partially, yes. We don’t have catalog for all the products displayed on JewelNidhi.com. However, we provide e-catalog for certain products, which are made to the order.
Do you offer any extra discounts?
All our product prices are comparatively lower than the market prices as we don’t add any overheads to the MRP. Any extra discounts will be decided by JewelNidhi and will be informed to the customers.
Do you sell gift cards or gift vouchers?
Yes, we do offer. Please contact our customer care executives info@jewelnidhi.com for more details.
Account Registration
How do I register in JewelNidhi.com?
Click on the “Signup” button from the homepage to register.JewelNidhi offers two ways to register in the website, either you can use your mobile number or email ID for it. Complete the registration by providing the additional information required.
Is there any benefit for registration?
Yes, you do get reward points worth INR 250 as an introductory bonus upon your registration, which can be redeemed in your immediate purchase.
What should I do if I forgot my password?
No need to panic. Simply click on the “Forgot Password” link from the Sign-in page and follow the instructions as prompted.
How do I change my password?
Sign-in to your account and go to “My account page, to change your password by following the guided instructions.
Shipping & Delivery
How long would it take to receive an order?
Delivery time is estimated based on the item ordered and shipping location. Readily available products could take around 7-21 days to be delivered and Made to order products could take around 15-20 days to be delivered. All the shipping and delivery information will be informed to the customers on regular basis.
Do you offer free shipping?
Shipping charges are applicable on all orders below INR 2000 to all locations with in India and orders above INR 2000 will only be eligible for free shipping to all locations with in India.
Do you ship to all locations in India?
You can check the availability of your pin code from our website while placing the order. If your location is not listed, then we request you to contact our customer care executives.
Do you ship Internationally?
Presently, no. But we ship to all major locations within India.
How is the delivery process handled?
All the orders are processed through reputed courier services based on the location.
How safe is the product?
We strictly follow high standards for packing your jewelry. The ordered jewelry is packed using tamper-proof and durable package that ensures the contents remain intact. Please do not accept any package that has been tampered with and contact us immediately.
Is my jewelry insured until it reaches me?
We ensure the ordered jewelry reach our customers safely and it is fully insured till it reaches customer doorstep. We only work with reputed and established courier services.
Can I change my shipping address after I have placed an order?
If your order is not shipped, you can change the address. And if your order is in transit status, please contact our customer care executives.
How do I check the status of my order?
Sign-in to your account and go to “My account” page, click on “Track order to check the status of your order.
What should I do if my order is delayed?
We request you to contact our customer care executives for all delivery related issues and we would be delighted to assist you and provide the best possible solution.
Where can I view the invoice of my order?
Sign-in to your account and go to My account” page, click on MyOrders to view the invoice of the appropriate orders.
What should I do if my order is delivered damaged?
We hope that situation occurs hardly and incase if the delivered order is damaged, please contact our customer care executives immediately and we will guide you the next steps to process it.
Payment options
Is COD available to my location?
Currently, we do not provide COD pay option to any location.
What are the available pay options?
You can do your purchase with online and offline payments. Online payments like credit/debit card payments, net banking from all major banks is accepted and offline payments are accepted through cheque, cash deposit or money transfers.
Is my transaction or card information saved?
None of the payment transactions are either stored or processed in our servers. Payments on this website are processed by a third party,which adheres to our privacy policy. The non-disclosure agreement with this third party ensures the security of the payees. We strictly here not to sell, trade, or transfer your personally identifiable information to any external parties.
What are the reasons where my credit card might be refused?
Possible reasons for any debit and credit card refusal are Entering incorrect card number due to typo errors Not having sufficient balance in the card to pay Due to typographical errors like entering wrong expiry date of the card Address mismatch from the billing address in the order to the address in your card For more details, please contact your debit/ credit card issuing bank for clarification.
Returns/Exchanges/Cancellations
How do I cancel my order?
Currently, we do not provide an option to cancel your order.
In what cases can I return my product?
In case, the product you have ordered is received defective/damaged,or if the product ordered is different from received, or if you are not satisfied with design, then you may be eligible to return the product in unused condition with its original packing along with original invoice/certificates to obtain refund within 15-days from the day the product has been received. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
Do you offer FREE return shipping?
The cost incurred for the return shipping shall be borne by the customer.
Can I return any type of product that has been ordered in JewelNidhi.com?
Return policy is not valid for customized jewelry, gold nose pins/gemstones/gold coins/ silver coins/silver jewelry/gift vouchers/gift cards and digital gift vouchers.
What is Lifetime Exchange and Buy back?
Our flexible Lifetime exchange/money-back policy authorizes our customers to exchange or upgrade or encash their jewelry at any point of time. Based on the current market value of the product with deductions towards making charges and INR 500 towards processing fee, the exchange/money-back value will be calculated. Please read our Return policy clearly for more details.
Jewelry
Do you offer customized jewelry?
Please contact our customer care executives for the possible amiable options.
Can I order a ring with a different gemstone from the displayed ring?
Absolutely, Yes! Please contact our customer care executives for the details.
Can I order a different ring size from the displayed ring?
Absolutely, Yes! Please contact our customer care executives for the details.
What if I don't know my ring size?
Our jewelry guide would help to find your ring size; also you can contact our customer care executives for the possible amiable options.
Can I resize my ring?
Absolutely, Yes! Please contact our customer care executives for the details.
Is my jewelry certified authentic?
Absolutely, Yes! All diamond and gemstone jewelry displayed in JewelNidhi.com is certified by SGL, IGI, GIA or HKD and all gold jewelry is BIS hallmarked.
Can we get a duplicate certificate, in case if we lost the original?
Yes you can get a soft copy of the original with additional processing fee. Please contact our customer care executives for the details.
Can I repair/resize any item?
JewelNidhi offers resizing and repairs to all the products purchased at JewelNidhi.com.
What will be repair/resize charges?
Resizing and repair charges vary from product to product and will be decided by JewelNidhi. Shipping charges incurred for resizing and repair requests shall be borne by the customer.
Schemes
How do I pay monthly installments?
Monthly installment should be paid consistently within 2 to 3 days from the date of enrollment to the scheme. Payment can be done online/offline. Online payments like credit/debit card payments, net banking from all major banks is accepted and offline payments are accepted through cheque, cash deposit or money transfers.
What if I discontinue?
If the customers discontinue to pay consecutively for more than two months, then the scheme would be automatically terminated and the customers would get a credit of the amount paid to their JewelNidhi online valet.
What if I delay the payment?
If the customers delay the payment, then there would be increase in VA and would request you to contact our executives.
What if I want to close the scheme before the maturity period?
In case, if the customer wishes to close the scheme before the completion of maturity period, then the customer will not be eligible for any bonus and can utilize only the accumulated amount for their purchase.
Can I pay multiple installments in a month?
Absolutely, you can! Multiple installments can be paid in a month, but until the maturity period gets completed, the customers would not be permitted to avail the benefit of the schemes.
Can I encash the accumulated amount from my scheme?
Cash will not be refunded under any circumstances, as per Government regulations.
What if I don’t purchase the jewelry after the completion of my scheme?
The accumulated amount from the scheme will retain in your JewelNidhi account and can be used at anytime to purchase jewelry.
Can I buy any type of product for the accumulated amount?
Yes, you can! If the chosen product exceeds the scheme amount, then the customer should pay the amount before the dispatch of the product.
